Terms & Conditions

Welcome to https://goyalpharma.com/ (the “Website”), operated by Goyal Pharma (“Company”, “we”, “us”, or “our”), a pharmaceutical distributor based in India. These Terms and Conditions (“Terms”) govern your access to and use of the Website, any services, inquiries, orders, or interactions (collectively, the “Services”).

By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Website.

1. Eligibility and User Representations
  • You must be at least 18 years old and an authorized representative of a licensed pharmacy, hospital, healthcare provider, distributor, or other entity legally permitted to purchase, handle, and distribute pharmaceutical products under applicable Indian laws, including the Drugs and Cosmetics Act, 1940, and Rules 1945 (as amended).
  • You represent and warrant that you hold all necessary licenses, permits, and approvals for your business activities. We reserve the right to verify your credentials and refuse service without notice.
  • Unauthorized use by consumers or unlicensed entities is strictly prohibited. We do not sell directly to individuals for personal use.
2. Services and Product Information
  • The Website provides information about our pharmaceutical distribution services, including ethical & branded medicines, generics, OTC/wellness products, surgical & medical supplies.
  • All product information, descriptions, pricing, and availability are for informational purposes only and subject to change without notice. We do not guarantee continuous availability or that products are in stock.
  • Products are distributed subject to strict regulatory compliance. We make no warranties regarding therapeutic efficacy beyond manufacturer representations. You are solely responsible for verifying suitability, storage, handling, and regulatory compliance for your use or resale.
3. Ordering and Contracts
  • Inquiries or requests submitted via the Website do not constitute binding orders. All orders are subject to our acceptance, credit verification, regulatory checks, and availability.
  • A binding contract forms only upon our written/email confirmation and issuance of invoice.
  • Pricing is exclusive of taxes (GST, etc.), shipping, handling, and duties unless stated. We reserve the right to correct pricing errors.
  • You agree to provide accurate order details and comply with all labeling, documentation, and prescription requirements under law.
4. Payments and Billing
  • Payments must be made in Indian Rupees via approved methods (bank transfer, etc.).
  • Full payment is due as per invoice terms. Late payments attract interest at [X]% per month and may result in suspension of services or legal recovery.
  • We may require advance payment or security for certain orders.
  • All taxes, duties, and charges are your responsibility.
5. Delivery, Shipping, and Risk
  • Delivery timelines are estimates only. We are not liable for delays due to force majeure, regulatory issues, manufacturer shortages, or carrier problems.
  • Risk of loss passes to you upon handover to the carrier or delivery to your specified location.
  • You must inspect goods immediately upon receipt and report discrepancies/shortages/damages in writing within [48 hours/ specified period]. Claims beyond this are waived.
  • Temperature-sensitive products require proper storage by you. We are not liable for degradation post-delivery.
6. Returns, Refunds, and Recalls
  • Returns are accepted only with prior written approval, in original packaging, unopened, and per our policy and regulatory guidelines. No returns on opened, expired, or custom orders unless defective due to our fault.
  • Refunds/credits issued at our discretion, minus handling fees.
  • In case of regulatory recall, you must cooperate fully, cease distribution, and follow our instructions. We are not liable for losses arising from recalls mandated by authorities.
7. Compliance with Laws and Regulations
  • You agree to comply with all applicable laws, including but not limited to the D&C Act, Drugs and Magic Remedies Act, GST laws, IT Act 2000, Consumer Protection Act, and anti-bribery/corruption laws.
  • Products are supplied solely for lawful use. You warrant you will not resell, distribute, or handle products in violation of any law, including to unlicensed parties or for prohibited purposes.
  • We maintain necessary wholesale/distribution licenses. You are responsible for your own compliance obligations (e.g., record-keeping, reporting adverse events).
8. Intellectual Property
  • All content on the Website (text, images, logos, trademarks) is our property or licensed. You may not copy, modify, distribute, or create derivative works without express written permission.
  • Any feedback or suggestions you provide become our property.
9. Privacy and Data
  • Your use is also governed by our Privacy Policy [link]. We collect and process data as per applicable privacy laws (including DPDP Act if relevant).
10. Disclaimers and Warranties
  • The Website and Services are provided “AS IS” without warranties of any kind, express or implied, including merchantability, fitness for purpose, non-infringement, or uninterrupted access.
  • We disclaim all liability for any errors, viruses, or damages from use. Pharmaceutical products carry inherent risks; we are not liable for any medical, health, or consequential outcomes.
11. Limitation of Liability
  • To the maximum extent permitted by law, our total liability shall not exceed the value of the specific order giving rise to the claim.
  • We are not liable for indirect, incidental, consequential, punitive, or exemplary damages, including loss of profits, data, or goodwill.
  • This limitation survives termination.
12. Indemnification
  • You agree to indemnify, defend, and hold harmless us, our officers, directors, employees, and affiliates from any claims, losses, damages, liabilities, costs (including legal fees) arising from: your breach of these Terms, your misuse of products/Services, violation of laws, or claims by third parties related to your resale/distribution.
13. Termination and Suspension
  • We may terminate or suspend your access immediately for any breach, suspected violation of law, or at our discretion, without liability.
  • Provisions that by nature survive (liability, IP, indemnification, governing law) will continue.
14. Governing Law and Dispute Resolution
  • These Terms are governed by the laws of India, without regard to conflict of laws principles.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts at [Insert City, e.g., your registered office location], India.
  • Before litigation, parties agree to attempt amicable resolution.
15. Miscellaneous
  • Entire Agreement: These Terms (with Privacy Policy) constitute the entire agreement.
  • Severability: If any provision is invalid, the remainder remains enforceable.
  • No Waiver: Failure to enforce a right does not waive it.
  • Force Majeure: We are not liable for events beyond reasonable control (e.g., pandemics, regulatory changes, strikes).
  • Amendments: We may update these Terms at any time; continued use constitutes acceptance. Check periodically.
  • Contact: For questions or requests: Goyal Pharma | Address – #4498, Sham Nagar, Rajpura, Punjab, 140401 | Email: goyalpharma89@gmail.com | Phone: +91 9041741010

By using this Website, you confirm you are authorized and agree to these Terms.

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