Return Policy
Last Updated: 07/13/2026
At Goyal Pharma, we strive for complete customer satisfaction with every order. Due to the regulated nature of pharmaceutical products, all returns, refunds, and replacements are subject to strict conditions, applicable laws (including Drugs and Cosmetics Act), and our approval.
1. General Conditions
- All requests must be made in writing within [48 hours / 7 days] of receipt.
- Products must be in original, unopened, undamaged packaging with intact seals and labels.
- Goods must be unused, unexpired, and in resalable condition.
- We reserve the right to inspect and reject any return.
2. Eligible Returns
- Damaged or Defective on Arrival: Must be reported immediately with photos and supporting evidence. We will arrange replacement or refund at our discretion.
- Incorrect Supply: Verified errors on our part.
- Regulatory Recall: Full cooperation required; we handle as per authority directives.
Non-Returnable Items (common in pharma):
- Opened or partially used products.
- Temperature-sensitive items if cold chain broken by buyer.
- Expired or near-expiry products.
- Custom or special-order items.
- Products returned without prior approval.
3. Refund Process
- Refunds processed within [10-15 business days] of approval, minus shipping/handling fees where applicable.
- Original payment method used. Partial refunds for partial returns.
- No refunds for shipping charges unless our error.
4. Replacement
- Replacements issued where feasible after verification.
- Buyer responsible for return shipping costs unless our fault.
5. Procedure
- Contact us immediately with order number, details, and evidence.
- Await approval and return instructions (authorized RTO only).
- Ship back as directed.
- We inspect and process accordingly.
This Policy is subject to change. All decisions are final at our discretion while complying with law. For questions, contact at goyalpharma89@gmail.com